Snooozeworld Terms and Conditions

Terms and Conditions of Sale

These are the terms and conditions of our agreement which apply to all purchases of products by you from Snooze Limited and these should be read carefully. We may vary these terms from time to time and you should check them before each purchase.


You can submit an order to Snoooze Limited by completing the details on the order page. All prices are reflected in Pounds Sterling and include VAT where applicable, providing delivery is to a location in the UK. Orders outside of the United Kingdom will be subject to an additional carriage charge. Snoooze products supplied are not for resale. We are under no obligation to approve and accept your order, but will normally do so provided the Snoooze product is available, the order reflects current pricing and your payment is approved by your credit card /debit card company

  • The display of any product on our website is in no way an offer by us to sell this product to you. It is your response that is the offer. Accordingly, we are not obliged to sell you a product that might be mistakenly quoted at a price lower than that meant by us.

Acceptance of order

  • We will notify you of our acceptance of your offer to purchase by email soon after we receive your offer and at that point a binding agreement between you & Snoooze Limited will be in place under these terms and conditions.
  • If your order is not accepted by us for any reason, we will email you to advise you of this and notify you of any changes required to your order, in order for us to accept it, but subject to our right to withdraw such acceptance if your offer relates to goods that have been priced incorrectly and below our intended price.
  • We make every effort to deliver all products within the United Kingdom on the next working day for orders placed by 13.00, and within 2-3 working days in any event, of acceptance of your order.
  • Orders are generally despatched by Royal mail.
  • If this is not possible for any reason, we will notify you and confirm the delivery date.
  • Deliveries outside of the UK will be subject to our best endeavours. All deliveries will be made to you at the address specified by you in the order.
  • Customers outside the EU are responsible for their own Import Duty & any other relevant taxes in their respective countries. Unfortunately, Snoooze Limited is unable to calculate these costs and customers should consult their local customs office.


  • We will charge you for payment at the time of placing the order, taking reasonable care to ensure that your order transactions are is conducted via a secure link. If a third party obtains unauthorised access to any information that you provide via such link, we will not be liable unless we have acted negligently.
  • We will not charge you for products that we are unable to supply and will refund any amounts already paid by way of a credit to you.

Consumer Protection (Distance selling) Regulations 2000. Right to withdraw.

    • You have the right to withdraw from the agreement, but this right ends seven days after the date that the products are delivered to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within thirty days. However, if we have delivered or despatched the products that you have ordered, you must return the products to us and pay the costs of return. We strongly recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you wish to withdraw, email us at; or complete the Contact Us form which can be found under the ‘contact us’ link on all pages of our website. Any products returned must be received by us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you.
  • In the interests of hygiene, any products which have been opened and used may not be returned and we will not be obliged to accept such products and will not process refunds.


  • Snoooze Limited’s products have been designed and manufactured to comply with the statutory legal requirements and relevant safety standards of the UK.
  • We cannot guarantee that Snoooze Limited’s products are compliant with safety or other legal requirements which apply outside the United Kingdom.
  • We will replace faulty products free of charge but we may require the (free of charge) return by you of any faulty products to ascertain where the fault lies or why it has arisen. Alternatively, we may refund you the price of the products by way of credit to your credit/debit card or PayPal account. Snoooze Limited will not have any further liability in respect of the faulty products.
  • This does not affect your statutory rights as a consumer.

Unwanted Products

  • We aim to ensure that you are satisfied every time you place an order with Snoooze Limited. If you are unhappy with an item when you receive it please return it to us, with the packing slip, having taken reasonable care of it and in an unused state and we will refund you the price you paid for that product (excluding any P&P charged in the original order).
  • We will make the refund directly to the charge card used to place the original order, within 30 days once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you and that it has not been used.
  • You will have to pay for the return postage of the Products.
  • This does not affect your statutory rights.

Faulty Products

  • We endeavour to pack our products as well as possible so that they arrive in good condition. If, however, a product arrives damaged, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us and provided it has not been used.
  • In these circumstances, we will also cover the cost of the return postage.
  • This does not affect your Statutory Rights.

Unwanted Products – European Distance Selling Regulations (DSRs)

  • Consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order. If you wish to cancel your order under the DSRs, email us at or call us on 07833 817041during office hours and we will arrange for you to be refunded accordingly.


  • By completing the registration process, you are confirming that you are at least eighteen years of age and that you have provided accurate, and complete information about yourself. Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in safe and secure and that you do not disclose them to anyone. You will be fully responsible for all activities which occur under your username and password and you should therefore notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.
  • It is important that you carefully read these terms and conditions of use before you register with because your use of our web site is subject to these Terms & Conditions.

Terms and Conditions

  • Thank you for using as our services are provided based on these terms and conditions, which may change from time to time without us notifying you. Snoooze’s terms and conditions apply to all users and browsers, whether or not the Snoooze registration process has been completed.

Terms and conditions of use

  • It is important that you carefully read these terms and conditions of use before you register with because your use of our web site is subject to these Terms & Conditions.

Proprietary Rights and Licences

  • All text, layouts, software, photographs, graphics, all design and all other material that is contained on our web site or is part of our services, is protected by our and their copyrights, trade marks, service marks, patents, proprietary rights and laws. We own or are licensed to use all intellectual property (IP) rights in connection with the website and our services, the software used to operate the website and services and any data (including data obtained from you during the registration process) generated by users of the website and services.
  • You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.

External Links

  • We may provide links to other websites. These links are provided purely for convenience and it does not mean that we endorse the contents of those websites. We are not liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access third party linked websites you do so at your own risk.

Disclaimer of Warranties,

You agree that:

    • your use of the Snoooze website and / or our services is at your risk.
    • we expressly disclaim all conditions of any kind, including, but not exhaustively limited to, conditions of fitness for a particular purpose, title, non-infringement of proprietary or third party rights, satisfactory quality.
    • to the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to, and use of, the services will be error-free, (c) any errors or inaccuracies will be corrected.
    • if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense;
    • no advice or information obtained by you through the website or from our services will create any warranty not expressly stated in these terms and conditions. If you have any queries about any of the above, please contact us on 07833 817041 or by email at or by writing to us at 8 Durweston Street, London, W1H 1EW.

Limitation of Liability

  • To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions) or other terms and conditions that relate to our other goods and/ or services we provide; (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties. You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed 1,000 Pounds Sterling and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever, whether or not arising from any negligence on our part.

Suspension and Termination

  • We may in our sole discretion suspend and/ or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/ or terminate.

General Indemnity

  • You agree to indemnify us and hold us harmless from any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions.
  • These terms and conditions constitute the entire agreement between us in respect of the use of our services and our website and supersede all prior agreements, arrangements and representations.
  • Data and certain other information you provide is subject to the terms of our Privacy Policy, which can be accessed by clicking on the privacy policy section of the Snoooze website.
  • If any of these terms and conditions are found to be invalid, the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing and will not be deemed to be a waiver of any other term.
  • You are not permitted to sell or reproduce any part of the web site or our services for any commercial purpose.
  • These terms and conditions are set out under the laws of England and Wales and will be subject to the jurisdiction of the English Courts.